FAQ

Insurance is included on all shipping orders up to $25,000. An additional fee may be incurred for orders over $25,000. Shipping on large or heavy items such as our Fine Art, Sculpture, and Large Rugs is calculated on an individual basis for each order based on the unique size, weights, delivery requirements and location. You will be contacted after the purchase on these large and/or heavy items with exact shipping charges. Since most of our items are unique, one of a kind works of art, we take great pride in assuring that a personal touch is in involved in making sure your purchases arrive perfect. ​ For any post-purchase shipping calculations, you will be contacted within two business days to confirm your order and to find out if you have any special shipping requirements. ​ Your order will ship within 5 - 10 business days. Out of stock items can take up to 6 weeks.

You can place an order securely online. If you have any questions, we encourage you to call our professional staff during regular business hours @ (505)-982-0055 . ​

Returns and refunds are accepted within 7 days after receipt of item along with an additional 20% restocking fee. All sales final on all discounted items. If you have any questions prior to purchasing, please contact us and we will help you with your purchase.

Many of our items, including but not limited to Weavings, Jewelry, Pillows, and Fetishes are made one at a time by hand. Because colors of natural dyes, striations of stone, and other natural variances unique to natural materials and being hand-crafted, items can vary slightly from pictures on our website. If you have a concern or question about the actual product on hand or if you have a special request, we encourage you to contact us directly.

The pictures displayed on this site are all property of the individual creators, artists, craftspeople, and True West. Any and all reproduction or use without prior consent is strictly prohibited.

These terms and conditions govern your use of this site; by using this site, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. We may revise this Agreement at any time by updating this posting.